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| HomeCoursesUpcoming New CourseCertificate in Front Office Management |
| Certificate in Front Office Management |
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| Course Type |
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Non-IT |
| Duration |
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75 Hours |
| Fees |
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1750 |
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| Sr.
No. |
Course Content |
| 1. |
Understanding hospitality service industry |
| 2. |
Understanding hotel, motel and other types of reservations |
| 3. |
Managing front office operation |
| 4. |
Developing communication skills |
| 5. |
Ways to provide good customer service |
| 6. |
Understanding the role of sales and marketing |
| 7. |
Problem solving |
| 8. |
Telephone manners |
| 9. |
Night audits |
| 10. |
Handling difficult customers and complaints |
| 11. |
Taking messages and handling bookings |
| 12. |
Safety locker management |
| 13. |
Basic knowledge of fire emergency and first aid |
| 14. |
Computer knowledge related to front office |
| 15. |
Dealing with foreign currency |
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